Refund policy

for OVERSEAS

About Returns
Our normal return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please send an email to contact@tenjin-factory.com to notify us that you want to return the product.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed,
and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping and Handling costs, gift box costs and other charges are non-refundable. Also, there will be a 20% restocking fee except
if you’re returning an item because of a defect or missing part, or because it wasn’t what you ordered.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time
before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tenjin-factory.com.

Sale items
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tenjin-factory.com
and send your item to TENJIN, 7-29-2 Shimoyoshida Fujiyoshida-shi Yamanashi 403-0004 Japan, Phone 0555-22-1860.